Fax to email services are just what the term implies, you use your current email system to send and receive all your faxes. This is commonly done by signing up to an online fax service provider who acts on your behalf to handle/process all your faxing transactions. Your faxes are sent as email attachments, usually in a Tiff or PDF file.
Basically, that’s what using a “fax to email” service means, but there are some other over-riding factors which you should consider when going this route. Mainly, you must follow a few simple guidelines, if you want to get a quality service which fulfills all your communication needs. Asking a few questions now, will save you time, money and quite a few headaches down the road.
First, you must check and find out all the features and prices of the different prospective fax email services which you are considering. What is the monthly rate or fee? How many faxes (incoming and outgoing) can I send/receive each month? How much will you pay per fax if you go over your monthly limit? How long are my faxes stored online? How many email addresses can I have associated with my account? What type of file formats can I use? Can I port my current fax number over to this new provider? Does the provider have a desktop application?
Second, what kind of reputation does the fax to email service provider or company have? Check online fax forums and comparison sites to see what other users are saying about the provider or fax company? What kind of support services do they have? Do they have a FAQ section or Guide on their site?. Do they solve all problems quickly and easily? What are their support hours and can you reach them at any time of the day or night?
Third, you must determine the “quality” of the fax service provider you’re considering. Besides customer reviews and forum posts, one of the best ways to do this is to try a Free 30 Day Trial – which most of the major providers do offer. Nothing beats first-hand experience when testing or judging the quality of a company or service. Simply try before you buy.
Lastly, when choosing a fax to email service, just use some common sense. If you or your company does very little faxing in the run of a month, then you only need a lite service plan or even a “pay-as-you-go” service which will be much cheaper than a regular fax service plan. Obviously, if you do an average amount of faxing each month, go with a basic or regular fax service plan. However, if your company does heavy faxing, then you should check to see if the provider has a corporate or even a custom business fax plan available, which can be tailored and priced to match your specific requirements. Most major fax to email providers do offer these corporate plans so it does definitely pay to shop around before you buy. Simply do your homework, then choose wisely and you can’t go wrong.